local pop culture shop

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Free Shipping Australia-wide on orders over $200
Step 1 - Enter Shipping Details
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Only in case shipment address is different from billing address,
click »Add/Edit shipment address« button below
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Step 2 - Review Items and Enter Coupon Code (if applicable)
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Delivery notes and special requests

Terms of service

Buying From Us

  • All stock is described to the best of our ability.  If you are unhappy with anything please contact as soon as you notice the problem.
  • we are selling the product not the packaging and as such do not guarantee box condition at all.  We do our best to package them appreopriately to reasonably avoid transit damage but sometimes they arrive to us damaged, are damaged in store or are damaged in transit despite our efforts.  We only cover faults in the product itself.  Packaging is not considering part of the product.

  • Normal stock- 48hrs after receipt of goods to contact us (otherwise we can’t prove fault wasn’t caused after receipt)
  • Electronic goods have a 7 day test period.  
  • We do not return for change of mind but if it is not as described we will offer an exchange with free postage on the replacement
  • (all returns paid for by buyer unless faulty or grossly misrepresented)
  • Postage options are available at check out.  Free regular domestic postage over $200. 
  • Sorry but we do not ship to PO boxes or Parcel Lockers.  All parcels over 500 grams are shipped with Couriers and can only be shipped to whole addresses.  If a PO Box address is used we will ask for an alternate address and this will delay your shipment or send an invoice with the difference in cost. 

Preordering with Us

  • Preorders are available for orders over $200.
  • Minimum $50 deposit is due within 3 days to confirm order. 
  • Products that are over $200 each require a $50 deposit per item. (i.e.  order 2 Hot Toys for $300 each, deposit is $100) 
  • Preorders are "deposit only, pay in full on release" or "pay instalment" for payment plans.
  • Minimum of $50 per month payment is due to keep order active. (for pay instalments.)  
  • Orders won't be shipped until or products are in stock
  • Deposits are non refundable and are only transferable at Anime Exchange's discretion.
  • Deposits are non refundable and non transferable within 1 month of products release and after release.
  • If an order is not paid in full within 7 days of Anime Exchange sending final payment request the order may be cancelled and the deposit forfeited to cover restocking fee and account management costs.
  • All preorder dates are out of our control and as such are subject to change any time without notice. 
  • Preorder prices are locked in.  We will not charge you more on release.  We do reserve the right to alter the price of the product before and after release but it will not affect the price of your preorder.
  • You can make another order and have postage combined, but if this is done your order won't be shipped until both orders havebeen fulfilled.
  • We do our best to fill all orders but on rare circumstances a manufacturer will cancel or decrease their supply and we are not given as many as we ordered.  In this case orders will be fill as first come first serve basis. Earliest order date is filled first. Deposits/ payment will be refunded in full if we can not fill an order. 
  • If we receive products with special stickers or any bonuses they are given to customers that ordered earliest first. Depending on preorder quantity/ total received it may be 1 per person.

Selling to us

  • All offers from Anime Exchange are in AUD and include postage.
  • If condition is not described it will be considered near mint, mint and prices offered will be altered if goods received are otherwise.
  • Once an offer is accepted it is legally binding and we reserve the right to take action to recoup losses incurred during negotiations.
  • When posting goods to us for sale we will pay a 20% deposit of the total price offered via paypal.  Items authenticity and condition will be confirmed and if the items have been misrepresented a new offer will be made.  If you are unhappy with the offer you will need to pay return shipping, so please do not try to overstate items condition.
  • We do not buy bootleg items so please do not ask.

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